Support
For Trouble Calls After Hours:
Call (419)753-5000, (419)629-1424 or (937)420 4653 and see below for the correct prompts:
CABLE TV ISSUES: Press “3″ and then press “1″ when prompted
INTERNET ISSUES: Press “3″ and then press “2″ when prompted
PHONE ISSUES: Press “3″ and then press “3″ when prompted
WIRELESS ISSUES: Press “3″ and then press “4″ when prompted
This page contains online support for frequently asked questions (FAQs). For additional support, e-mail support@nktelco.net or call (419)753-5000, (419)629-1424 or (937)420-4653. For out of area calls – dial 1-888-NKTELCO.
IPTV Set-Top Box & Remote User Guide Information:
ADB HD Black Remote User Guide
ADB HD Black Remote Reference Guide
Amino 110 SD Original Remote Reference Guide
Amino 110 SD Silver Universal Remote Reference Guide
Amino 130 HD Original Remote Reference Guide
Entone Amulet HD (Silver STB) User Guide
Entone Amulet HD (Silver STB) Remote Reference Guide
Entone Amulet F1 HD (Black STB) User Guide
Entone Amulet F1 HD (Black STB) Remote Reference Guide
Entone Hydra HD Multi-TV Gateway User Guide
Entone Hydra HD Remote Reference Guide
RF Set-Top Box & Remote User Guides:
Additional Resources:
| Name |  |  |
|---|---|---|
| Cisco Linksys Router WRT120N Setup | Click to View | Click to Watch |
| Windows Outlook 2003 Email Setup | Click to View | Click to Watch |
| Windows 7 Static IP Setup | Click to View | Click to Watch |
| Windows Live Mail 2011 Setup | Click to View | Click to Watch |
| Windows Outlook Express Setup | Click to View | Click to Watch |
| Windows Vista Static IP Setup | Click to View | Click to Watch |
| Windows Vista Email Setup | Click to View | Click to Watch |
| Windows XP Static IP Setup | Click to View | Click to Watch |
Other Additional Resources:
Symantec Virus Information / Support
McAfee Virus Information / Support
Other Information:
Direct Payment Authorization Form
NKTELCO Acceptable Use Policy
Closed Captioning Technical Support:
To report an immediate technical issue regarding closed caption on your NKTelco Cable TV service, please contact service@nktelco.net or by calling 419-753-5000; 419-629-1424; 937-420-4653
Written complaints may be sent to: NKTelco, Inc., Attn: Mary Hoelscher, PO Box 219, New Knoxville, Ohio 45871 or via email to service@nktelco.net.
SPEED TEST:
Below is a link to test the speed of your Internet connection:
Not the speed you need?
Upgrade from our High-Speed Internet package to our Ultra High-Speed package for just $5 more per month!
National Do Not Call Registry
Tired of those annoying and unwanted telemarketing calls. If so, register your home telephone number in the National Do Not Call Registry. Once you have completed the registry it may take up to 30 days for the telemarketing calls to stop. Remember political calls are exempt from the National Do Not Call Registry rules. Your cell phone number can also be registered.