For trouble calls after hours:
Call 419-753-2000 or 937-420 4653 and leave a message.

This page contains online support for frequently asked questions (FAQs).
For additional support e-mail support@nktelco.net or call 419-753-5000 or 419-629-1424.
For out of area calls – dial 1-888-NKTELCO.

User Guides

NEW! IPTV User Guide
Black ADB Remote
Entone High Definition Television Receiver
Entone Hydra High Definition Multi-Television Video Gateway
TV Guide DVR Manual
DCT6412 User Guide
DCT2000 Quick Setup
DCT2000 User Guide
DRC800 User Guide

Computer Guides

Outlook Express Email Setup Video | (PDF)
Vista Static IP Setup Video | (PDF)
Vista Email Setup Video | (PDF)
Windows XP Static IP Setup Video | (PDF)
Symantec Virus Information / Support
McAfee Virus Information / Support
Setting up static IP addresses in Win XP
Setting up Mail account in Outlook Express
Setting up Mail Account in Netscape

Other

ACH Authorization Form
NKTELCO Acceptable Use Policy

Closed Captioning Technical Support:
To report an immediate technical issue regarding closed caption on your NKTelco Cable TV service, please contact service@nktelco.net or by calling 419-753-5000; 419-629-1424; 937-420-4653

Written complaints may be sent to: NKTelco, Inc., Attn: Mary Hoelscher, PO Box 219, New Knoxville, Ohio 45871 or via email to service@nktelco.net.

SPEED TEST:

Below is a link to test the speed of your Internet connection:

Not the speed you need?

Upgrade from our High-Speed Internet package to our Ultra High-Speed package for just $5 more per month!