Phone Support

To access your voicemail box, you will need to dial 419-400-0000 from any location or *88 from your home phone. When dialing from home, it will ask for your password. From all other locations, it will ask for your mailbox number, which is your 10-digit phone number. However, the prompts will start off by walking you through entering a new password. The password must be set to something other than your 10-digit phone number or it will walk you through setup each time the mailbox is accessed.

Upon your first login, it will first ask for a new password to be entered twice. Once the password has been set up, it will walk through setup of the greetings that will be played when a caller is sent to your mailbox. It will ask you to record an unavailable greeting first and then a busy greeting. NKTelco currently only uses the unavailable greeting, so when it asks to record the busy greeting you may press the # key and accept the recording.

Retrieving the messages away from home can be done by dialing the access number (419-400-0000) or by dialing your own number. Once you are forwarded to your voice mailbox, press the * key on the phone and it will ask for your password. Once you are logged in, you can browse the available menus to familiarize yourself with the voicemail system.

Notification that you have new messages waiting is delivered via a stutter dial tone. To check this, turn on your telephone and it will start with a stutter pulse in indicate new messages or will start as a regular dial tone to indicate there are no messages.

Speed Calling codes have a one-digit range and a two-digit range. The defaults are 2-9 and 20-49 respectively.
To use speed calling, dial the speed calling code and then either dial # or wait four seconds.
To configure one-digit speed dialing, press *74
To configure two-digit speed dialing, press *75
To add a speed calling code mapping through the handset, Dial the one-digit or two-digit access code (*74 and *75 respectively).
Enter the one-digit or two-digit speed calling code, followed immediately by the number to which the code maps.
A confirm tone is played, then after a second of silence, either the reorder tone or dial tone is played (depending on the type of subscriber line).
To remove a speed calling code that you no longer need, you can either delete it by contacting support or use the handset to map it to a new phone number.
If you wish to trace a call, hang up on the caller to get dial tone, immediately Press *57. A recording will prompt you with instructions to Press 1 to make the trace, or to hang up if you do not wish to trace. On completion of the trace attempt, you will then get a message that the “trace has been successful/unsuccessful.”

The number you traced will be recorded at the phone company, and if you decide to follow up on the matter, we will provide the information to the local authorities for you on receipt of official request from them.

There is a charge for this report. Trace must be done as soon as you hang up on the call you wish to trace. If a call comes in or you hear a Call Waiting tone before initiating the trace, you’ll trace the wrong number.

To activate: press *77, to deactivate: press *87.

Note: This feature will not screen out most telemarketers? calls, nor any other calls where the caller?s telephone company does not transmit ID info or the info is not available.

At the dial tone, Press *67, then dial the number you’re calling. When you hang up, the block ends and you must again dial *67 to activate the block on any new call you want blocked.

Blocking does not prevent transmission of your Caller ID info when calls are made to toll-free numbers (800, 877, 888, etc) or to 911 emergency numbers.

In order to cancel the block to show your information on a per-call basis, press *82 and dial the desired number. When you hang up, the block will return for subsequent calls.

Blocking does not prevent transmission of your Caller ID info when calls are made to toll-free numbers (800, 877, 888, etc) or to 911 emergency numbers.

Listen for a dial tone, then press *69; you?ll hear a message giving you the time, date, and number of the last call. Press 1 to dial the number, or hang up if you do not wish to return the call.

If you choose 1 to connect and get a busy, hang up and your phone will continue to try the number for up to 30 minutes. When a connection is made you’ll be alerted by a special ring, just pick up the receiver. Use *89 to cancel any time before the call connects.

Repeat Dial will repeatedly attempt to call a number for you and rings your phone when the line is clear. When you make a call and hear a busy signal, press and release the switch-hook or flash button, listen for a tone and dial *66.? The phone will continue to check the number for up to 30 minutes, and alert you with a special ring if the line frees up and the connection is made.

While on a call, press and release the flash button or switch-hook to place the first caller on hold.?? When you hear the dial tone, call the third party. When the third person answers and you?re ready to pick up the first caller again, press & release the flash button or switch-hook. All three of you should now be connected.

If the third party did not answer, or you wish to disconnect them, press the switch-hook again?just you and the first caller will remain. If either of the other two parties hangs up, the connection between you and the remaining person will continue.

3-Way Calling with Call Transfer works just like 3-Way Calling, but allows you to drop out, leaving the other two callers connected

Press flash to put the current caller on hold and answer incoming call, then press flash to toggle back to the previous caller. To disable on a per-call basis dial *70 before you make your call.

Dial your own number and hang up.? Wait for 2 short rings, and you and the person at another phone pickup.

Listen for a dial tone and press *72. Dial the number you wish calls to be forwarded to. Numbers must be entered as they would if you were calling them (eg. LD is 1+, etc).? If there is someone there to answer the phone, and they pick up, forwarding will be established.

If no one is there to pick up, hang up and immediately repeat the process. After you enter the forward-to number, you should hear a confirming tone, or 3 short tones. This indicates forwarding is established.

To remove forwarding, listen for a dial tone and press *73?a confirming tone will indicate forwarding is removed.

Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.

Follow the Variable Call Forward procedure, but *90 to activate, *91 to deactivate.

Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.

Follow the Variable Call Forward procedure, but *92 to activate, *93 to deactivate.

Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.

From any phone dial remote access number 419-400-2372.

At the prompt enter the phone number that your call forwarding service is on. When prompted enter you PIN number. After the confirmation tone follow the steps for the version of call forwarding you are subscribed to. From here follow the normal call forward steps as if you were at that phone.

After dialing a long distance number you will get a tone; at this point enter your code.

Define a list of up to 20 phone numbers you do not wish to receive calls from. Calls on the list will hear a message that you will not take the call and the line will hang up.

  • Dial *60
  • Dial 3 to toggle on and off
  • Dial 0 to repeat instructions

To add the last number that called you

  • Dial *60
  • Press the # key
  • Dial 01
  • Press the # key

To add a number to the list:

  • Dial *60
  • Press the # key
  • Dial the number
  • Press the # key again
  • Repeat the above 3 steps for each number. When finished, hang up.

To review the listed numbers:

  • Dial *60
  • Dial 1
  • Press #

To remove a number:

  • Dial *60
  • Press the * key
  • Dial the stored number you wish to delete
  • Press the * again

To remove all numbers:

  • Dial *60
  • Press the * key
  • Dial 08
  • Press the * key