As your local provider, we’re always looking for ways to make things easier to understand. Soon, we’ll be rolling out a new look for your NKTelco bill and updating your online account. Here’s what to expect:
What’s changing?
The design of your bill, and how you access your account online. You’ll eventually set up a new username and password for your online account.
What’s staying the same?
Your account number, due date, billing cycle, and the products and services on your bill are not changing. If you’re on autopay or have automatic payments set up, we don’t expect there to be any interruption, and nothing further is needed there. The last 12 months of your billing history will be available in your new account.
What do I need to do right now?
Just make sure the email address and phone number we have on file for you are current. That way, you won’t miss updates about this change, and you’ll be ready when it’s time to set up your new account.
When will this happen?
We’ll share more details, including how to set up your new account, as we get closer.
Can I still pay my bill by phone?
Yes, phone payments are still available by calling customer service or our automated pay by phone system.
Is this a legitimate NKTelco update?
Yes. This is an official NKTelco communication. We will never ask you for your password or full payment card number through a bill message or email.
Who do I contact with questions?
You can call one of our local customer service representatives at 419-753-5000 or email us at CSR@NKTelco.com