On November 3, 2026, we’re moving to a new billing system. Your bill will get a new look, and you’ll set up a new login for your online account. As your local provider, we want this switch to be easy, so here’s what to expect and what to do before then.
What’s changing?
The design of your bill, and how you access your account online. Starting November 3rd, you’ll set up a new username and password for your online account.
What’s staying the same?
Your account number, due date, billing cycle, and the products and services on your bill are not changing. If you’re on autopay or have automatic payments set up, we don’t expect there to be any interruption, and nothing further is needed there. The last 12 months of your billing history will be available in your new account.
What do I need to do before November 3rd?
- Check that we have the right email for you. Your activation link will go to this address. If it’s not the one you want us to use, let us know at 419-753-5000 or contact@nktelco.net.
- Save anything you want to keep. One year of billing history will move to the new system. If you need statements older than one year for your records or taxes, download them from your current portal before November 3rd: https://www.nktelco.com/pay-bill-htc/
- Watch for your activation email on November 3rd. It will include a link that’s unique to you, and setting up your login takes about two minutes. If you’re on autopay, it carries over automatically. There’s nothing to re-enter.
When will this happen?
November 3, 2026. On that day, you’ll receive an email with a link to set up your new account.
Can I still pay my bill by phone?
Yes. Call our automated pay-by-phone system at (833) 944-0015, or reach a customer service representative at 419-753-5000.
Is this a legitimate NKTelco update?
Yes. This is an official NKTelco communication. We will never ask you for your password or full payment card number through a bill message or email.
Who do I contact with questions?
You can call one of our local customer service representatives at 419-753-5000 or email us at contact@nktelco.net
How do I log into my account?
First, set up your login using the link in your activation email. It’s unique to you, so start there. Once you’re set up, you can log in anytime at account.nktelco.com.
